Terms of Service

1. Who we are

ScamBlock is a service of ZDNS (Pty) Ltd (registration number 2026/796623/07), First Floor, Liberty Life Building, 21 Aurora Drive, Umhlanga Ridge, Durban, South Africa. Contact us at support@scamblock.co.za.

2. Eligibility and family devices

You must be at least 18 years old to hold a ScamBlock account. You may add up to 10 devices belonging to members of your household. You are responsible for telling anyone using a device on your account that ScamBlock is active on it.

3. What ScamBlock does not do

ScamBlock checks website lookups against known scam, phishing and malware lists and alerts you if a device tries to send out an ID number, card number or bank account number. ScamBlock does not:

• stop scam phone calls or voice scams;
• read or block WhatsApp chats, SMSes or social media messages;
• stop someone from sharing a PIN or one-time password (OTP);
• protect devices that have not been set up with your ScamBlock address;
• protect devices where the user has switched Private DNS off.

4. Pricing, billing and renewal

ScamBlock costs R99 per month or R999 per year in South African rand (ZDNS (Pty) Ltd is not VAT-registered, so no VAT is added). Subscriptions renew automatically each month or year until you cancel.

We will give you at least 30 days' notice by email before any price change takes effect.

5. Cancellation and 7-day cooling-off refund

You can cancel anytime from your account. When you cancel, your family's devices stay protected until the end of the period you have already paid for, and you will not be charged again.

Under section 44 of the Electronic Communications and Transactions Act (ECTA), you may cancel within 7 days of your first payment for a full refund. Email support@scamblock.co.za with your payment reference to request a refund.

6. Consumer Protection Act and liability

Nothing in these terms limits any rights you have under the Consumer Protection Act (CPA) or ECTA that cannot be waived by law.

Except where the law does not allow it, ZDNS (Pty) Ltd's total liability for any claim arising from ScamBlock is limited to the fees you paid us in the last 3 months.

7. Governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute is subject to the jurisdiction of the High Court of South Africa, KwaZulu-Natal Division.